When we are on the clock, we work for you and will make every effort to do what you ask! However, please be advised that certain things you may ask for come with certain risks.
These policies are for your protection as well as ours!
1. Guidance, Walk-Through and Payment
The Customer or their representative must be present during the service at all times.
We need your guidance!
It is the Customer’s responsibility to do a final “walk-through” of the premises (origin & destination) and truck to ensure we have taken everything & all items are in order.
Our time runs continuously until all tools and equipment are back in
the truck and payment is completed.
Having your cash or credit/debit card ready will save you time and money.
For all moves, you must pay in full, on the day of the job, by cash or VISA/MC/DISCOVER/AMEX.
Please Note: We DO NOT accept checks. For credit card payment, your name and the name on
the credit card must match. You will be asked to sign for credit card payment. A Credit Card Auth Form will be required if someone else is paying for your move & must be arranged prior to service date.
2. Long Distance Moves
For all all moves greater than 50 miles, we require a 25% deposit to secure a crew and truck(s) for your move (see our policy on deposits, section ‘strict policy’). For multi-day moves, Loading Day will require a partial payment and the remaining balance will be due upon completion of the Unloading Day.
3. Parking Arrangements
The Customer is responsible for requesting parking permits if one may be required. We can only recommend getting permits for all services, as they guarantee parking the moving truck as close as possible to your doorway. Because you are familiar with the parking situation on your street, you must decide if you need one, or decide if you can manage parking on your own. In most cases, we require 35-40 feet to park the truck.
Please get parking permits if you think movers may have trouble parking at your address. A driver reserves the right to park anywhere at their discretion to better perform services, even if it is illegal and/or they have to double-park.
The Customer agrees to pay any parking fees or tickets assessed to the carrier for any vehicle under hire by the Customer at the time of the charge.
4. Service Time
Your crew will call you when they are leaving the office. We use a system called Arrivy & you will receive a text message with a link to “live track” your crew as they make their way to you (much like Uber!). Your Service Time starts upon arrival of your crew and runs until all tools and equipment are back in the truck and payment is complete.
We have a 2-hour minimum for all services. We bill in 15-minute increments after the 2-hour minimum.
We offer both Full & Partial Packing as a service. It is typically scheduled on a day prior to your moving date. Call us to schedule!
You can also choose to pack your items yourself. If you do, Power Movers is not responsible for any damage to items we did not pack. All items that can fit into a box, should be boxed, properly labeled & taped shut before your crew arrives. If you are not packed prior to your moving crew’s arrival, your move will take longer.
If you choose to not box any small items, they may be exposed to elements (rain, dirt, dust, etc.) when they are moved. We are not liable for this.
We do not move liquids; if you pack liquids into a box that we move, we are not liable for any damages caused by leaking liquids.
6. Loading / Unloading
If Power Movers is only providing loading or unloading services, we are not responsible for any damages which may occur in transporting the cargo and is released of all liability after loading the truck or prior to unloading. We are only responsible for items in our immediate care, custody and control. If we are providing loading services, we recommend having straps and padded blankets available for the crew to properly protect your items for transport. We have these items available for purchase if you let us know prior to your service date.
7. Insurance Coverage, Damages and Claims
Any damage claims must be submitted in writing to our office no later than 5 business days from the date we provided services. Applicable notes about these damages must be made in writing on the Bill of Lading on the day of your move, before movers leave your premises. Our company standards do assume a full inspection of furniture by both our movers and Customers.
However, the final inspection is the responsibility of a Customer.
All of our Customers sign a Bill of Lading upon completion of a move. It reads “The above services were rendered and all goods delivered in good order, except as noted”. For any insurance company, this document is critical in noting charges the same day to ensure the damage occurred that day and that coverage could be provided. Unless payment is made in full as it is due, we are not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage (this is illegal).
Please note, per the industry standard, insurance coverage for damage is $0.60/lb. per item. This means that reimbursement is based on the weight of an item, not value. Some clients opt to purchase additional moving insurance. This is the responsibility of the client & must be secured prior to Power Movers rendering services.
Additional insurance is sometimes offered through a client’s home owners insurance policy or you can purchase here.
8. Refrigerator Move
We only move empty freezers/refrigerators. Please empty the contents for safe moving. We are happy to load these last and unload them first.
9. Aquarium Move
We only move empty aquariums. This means empty of water and also empty of all living creatures.
10. Grandfather Clocks
You are responsible for removing the pendulum, chimes and weights.
If you have a waterbed, we will be glad to move it. However, we are not waterbed technicians. We will follow your instructions, but you must make a final inspection before our crew leaves. We will not send men out for later adjustments.
If you prefer to have a waterbed company move your bed, please do so.
12. Dresser Drawers, File Cabinets, Desk Drawers
Please empty all dresser drawers, file cabinets and desk drawers. Remember that the furniture will have to be lifted and carried, so if it is overstuffed and extra heavy, it will be more difficult to handle.
If the furniture will have to be navigated through challenging obstacles, like a winding staircase, it is usually best to remove everything, even the drawers, as it may be necessary to flip the furniture on its side or upside-down to get it through.
You may choose to leave items in a dresser drawer. If so, the Client is responsible for all items in the drawers, including anything breakable. We suggest you remove anything of value, all breakables and all heavy items.
13. Last Minute Change of Service
If a service needs to be rescheduled, we require a minimum of 5 days notice.
If you reschedule with less notice, fees will apply:
-Less Than 5 Days Notice: $50 Fee
-Less Than 48hrs Notice: $100 Fee
-Less Than 5 Days Notice: $100 Fee
-Less Than 48hrs Notice: $200 Fee
Rescheduling a service is based on our availability & we will accommodate as best as we can.
If a service needs to be cancelled, the deposit is non-refundable.
There will be an additional fee in the following instances:
-Less Than 5 Days Notice: $100 Fee
-Less Than 48hrs Notice: $150 Fee
-Less Than 5 Days Notice: $25% of Estimate
-Less Than 48hrs Notice: 50% of Estimate
If a service requires work above and beyond the original order, Power Movers reserves the right to fulfill other obligations before completing additional work.
For example: You have originally ordered services for a two-room move only. On the day of the move, you add additional rooms, pick-ups/drop-offs, etc., not mentioned at the time of the request, which will significantly increase total move time.
In order to make our schedule on time for the next move, we reserve the right to postpone additionally requested services till our next availability and/or after
completion of other jobs this day.
14. Flat Screen TVs
These are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is the best. We also sell and rent TV boxes (for most sizes). We urge you to use a box during the moving process.
In any case, please note that in the absence of physical evidence of external damage or negligence (visible damage), we are not responsible for TVs functioning after delivery.
Please note item #5 in our exclusion of liability.
We offer TV mounting as an add-on service; please call for details & pricing!
15. Weather Conditions
Power Movers reserves the right to reschedule the move at an agreed upon time without liability if there is inclement weather, including, but not limited to heavy/freezing rain, snow emergency, hurricane warning, weather travel ban, etc. If it does rain during your move & the crew needs to wait it out due to safety, that time is part of your move time.
16. Crew Size
Power Movers reserves the right to choose the number of movers for each job, depending on move size, our current schedule, availability, weather conditions, etc.
17. Driver Hours and Regulations
We reserve the right to limit our workday to 12 hours. In certain cases, due to DOT hours of service rules for drivers, we may need to cut a job short or send a replacement driver (if available) to avoid violating these regulations.
Power Movers is not responsible for damage to plumbing, electrical systems, or for water damage associated with the connection or disconnection of
washers and dryers or other appliances.
19. Heavy and Oversized Item Move
Our personnel will move your appliances and items over 250 lbs. if needed and the work can be done safely. Unfortunately, damage may occur to floor surfaces.
If you wish to take this risk, Power Movers will not be responsible for it.
There is an additional charge for heavy & oversized items.
You must let us know about these items prior to booking; there is a Heavy Lifting Fee that will apply. If an item needs to be hoisted, a fee will also apply.
Please note item #6 in our exclusion of liability.
20. Piano Move
We do move Upright Pianos as long as there are no stairs.
There is a Piano Moving Fee associated with this.